Last updated: July 2, 2026
KitFront is a 100% digital product. Paid plans provide immediate access to premium website sections, templates, code examples, previews, and other digital resources that can be copied, downloaded, studied, or used right away.
Because digital resources cannot be returned once access is granted, all purchases are final except in the limited situations described below.
1. Try the Free Plan Before Purchasing
Before buying a premium plan, you can evaluate KitFront through our free offering. KitFront provides a free starter kit and 50+ free sections so you can review the quality, structure, coding style, preview experience, and overall fit for your workflow before making a purchase.
Please use the free resources to decide whether KitFront is right for you. A premium purchase means you understand what KitFront offers and want access to the paid resources.
2. All Sales Are Final
Except where required by law or where the issue is clearly caused by KitFront and cannot be reasonably resolved, we do not provide refunds for digital purchases.
This applies to subscriptions, lifetime purchases, premium access, renewals, upgrades, and any other paid digital access offered by KitFront.
3. Non-Refundable Situations
Refunds are not provided for:
- change of mind after purchase
- purchasing without reviewing the free starter kit or free sections
- not needing the product anymore
- not liking the product after premium access is granted
- lack of time to use the product
- buying by mistake after access has been provided
- forgetting to cancel before a renewal
- requests based on expected future features
- compatibility preferences that could have been evaluated through free resources
- copying, downloading, viewing, or using premium resources and then requesting a refund
- account sharing, scraping, abuse, fraud, piracy, or violation of our Terms of Service or License
4. When We May Consider a Refund
We may review a refund request only when the issue is clearly caused by KitFront or our systems, and we are unable to resolve it in a reasonable way.
Examples may include:
- you were charged more than once because of a billing or system error
- payment succeeded but premium access was not delivered
- your account was assigned the wrong plan because of a KitFront-side error
- a technical issue on KitFront prevents access to paid resources and we cannot fix it in a reasonable time
Refunds are not guaranteed in these cases. We will first try to fix the issue, restore access, correct the plan, or resolve the billing problem.
5. Subscriptions and Renewals
Subscriptions renew automatically unless canceled before the next billing date.
You are responsible for canceling before renewal if you do not want to continue. Renewal charges are generally non-refundable because access continues immediately after renewal.
If a renewal happened because of a clear billing error caused by KitFront or the payment system, contact us so we can review it.
6. Lifetime Purchases
Lifetime purchases provide long-term digital access and are final once access is granted.
Because lifetime access allows immediate use of premium resources, refunds are only considered for clear KitFront-side errors that we cannot reasonably resolve.
7. Duplicate Charges and Billing Errors
If you believe you were charged twice, charged the wrong amount, or affected by a billing error, contact us as soon as possible.
We may ask for your account email, receipt, transaction ID, purchase date, and a short explanation so we can investigate with the payment provider.
8. Technical Access Problems
If you cannot access paid resources after a successful payment, contact us first. We will make reasonable efforts to restore access or fix the problem.
A refund may be considered only if the issue is caused by KitFront and we cannot provide the access you paid for within a reasonable time.
9. How to Request Review
To request a refund review for a KitFront-side issue, email us at support@kitfront.com and include:
- your account email address
- purchase date
- receipt, invoice, or transaction ID if available
- the plan you purchased
- a clear description of the issue
- screenshots or error messages if relevant
We may decline requests that do not provide enough information to verify the purchase or issue.
10. Chargebacks
If you believe there is a problem with your purchase, please contact us before opening a bank or payment-provider dispute.
If you open a chargeback without contacting us first, your account may be limited or suspended while the dispute is reviewed.
11. Processing Approved Refunds
If a refund is approved, it will usually be processed to the original payment method through the payment provider.
Processing times depend on the payment provider, card network, bank, or local payment method. KitFront cannot control bank-side processing delays.
12. Policy Updates
We may update this Refund Policy from time to time. When we do, we will update the Last updated date above.